We understand your concern. If you cancel 3 days of an intensive program less then two weeks before, we will not find another patient to replace you because people need to plan these type of things in advance (take time off from work etc.). So these 3 days we will have to pay our electrologist, but she will have no client to treat. It is simply a different cost and income model than in a hotel. A hotel needs approximately the same staff if there are a few people less or more. In contrast to hotels we don’t have 300 rooms and have some vacancies anyway most of the time. It is actually the same policy we use as with our operations (but there the cancel time is less than one month instead of two weeks). We hope you understand our policy.